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Common questions, plain answers.
Not covered here? Write to hello@farandwide.io. We reply within one business day. For security: security@farandwide.io. For billing: billing@farandwide.io.
What does the free snapshot check?
+16 technical checks against your homepage, including:- AI crawler access: are GPTBot, ClaudeBot, Google-Extended and PerplexityBot allowed in? (
robots.txt) - AI fact file: present, parseable, current? (
llms.txt) - Structured data on the homepage, so AI can read facts, not just prose. (Schema.org)
- Plain self-description: does your homepage say clearly what you are, with your brand name in it?
- AI crawler access: are GPTBot, ClaudeBot, Google-Extended and PerplexityBot allowed in? (
What does the full audit measure that the snapshot doesn't?
+Six more layers: whether AI mentions you in answers, whether it recommends you, whose sites it trusts for sources, whether it gets your facts right, whether independent sources back your story, and what that means for your business. 100 verified questions on the 4 AI platforms you pick — including ChatGPT as customers use it, in the real app. Most tools skip that last part.What does it cost?
+A free scan to start, no card needed. Then two monthly plans: Monitor €99 and Fix €279, billed monthly; enterprise and white-label by conversation. Cancel anytime — cancelling stops future renewals. We announce price changes ahead of time, and a running subscription keeps the price it started at.What guarantees do you make about AI engine results?
+None about rankings. Ask the same question twice and 40–60% of the answers change. We sell measurement and a prioritised fix plan. Anyone promising a specific AI ranking is selling something this methodology won't. See how we measure.How do refunds work?
+Full refund if the audit never ran or did not deliver. No refund once the report is in your portal. The product was delivered. Full policy at /legal/refund.Where is data stored and who processes it?
+Account and audit data sit in an EU-region managed database (Frankfurt, Germany); audit compute runs on an EU provider (Belgium). Questions to third-party AI answer engines are designed to carry no personal data. We disclose our sub-processors by category at /legal/subprocessors, with the full named list available under NDA. The audit is designed to exclude your customers' personal data — it works on public web content and AI engine outputs.If I connect my code repository, what happens to my code?
+We read only the source of the pages a fix targets — never the whole repository — and only to write a change that matches your own code. Before anything is sent, files whose names or contents indicate secrets are refused, any key, token or password inside a file we do open is replaced with a placeholder, and a file that is mostly secrets is withheld entirely. Repository source is processed only inside the EEA and is never allowed to fall through to another provider — if the approved one is unavailable, the fix is simply not written. Nothing is merged without your approval. Please keep live credentials out of your repository anyway: this is a screen, not a guarantee.Do you offer a Data Processing Agreement (DPA)?
+Yes, on request before your first paid audit. We act as processor under GDPR Art. 28. Each audit you trigger is a documented instruction. Email hello@farandwide.io.Can I run the audit on a domain I don't own?
+No. We verify domain ownership (DNS TXT or HTML meta tag) before the first full audit. Auditing a domain you do not control violates our terms.What happens after I run my snapshot?
+Results appear in your portal within a minute: pass, warn or fail for each check, the evidence behind it, and a fix instruction for anything that did not pass. The free snapshot is one per brand; the full audit is the next step.How do I cancel my account?
+Email billing@farandwide.io from your account address. We close the account immediately. By default we retain audit history for 12 months. For immediate erasure, say so in the email (GDPR Art. 17 right to erasure).
Still stuck?
Email hello@farandwide.io — we read everything.